In case you are facing issues connecting your Nokia X, Nokia X+, Nokia XL or Nokia X2 to PC, here are some steps, you can try.
Restart your computer and the phone.
- Make sure that your computer is not behind a firewall or on a corporate network to complete next steps.
- Check that you have the latest updates installed on your computer. Use your computer’s Internet Explorer and go to www.update.microsoft.com.
- Disconnect your phone and other USB devices connected to your computer.
- If you have the lock screen password enabled, make sure your phone is unlocked before connecting it to the computer.
- Make sure that your phone has enough battery power and the phone is switched on. Connect a compatible USB cable first to the phone and then to the computer end.
- If your computer can detect your phone but cannot load the driver, check to see that your phone is listed under Portable devices in your computer’s Device Manager (press the Startbutton, type Device Manager and press enter).
- If Windows Device Manager indicates a device problem, that hardware will be marked with a yellow exclamation mark (!) to help you identify it. Try another USB port on your computer (do not use a USB hub or the ports located on the front of your computer).
- Try switching between USB connection modes to see which one is recognised better: On your phone swipe down from the top of the screen, tap the USB icon and switch connection mode between Mobile device (MTP) and USB memory
- You might also try connecting your phone to a different computer. This will validate whether the problem is with the USB connection on your computer.
